Intelligent Social Engagement & Customer Management Platform
Social CRM
Social CRM is an enterprise-grade social engagement integration solution built by LeadsTech on the Salesforce platform. It enables enterprises to bring LINE, WhatsApp, Messenger, Instagram, WeChat, and other messaging and social channels directly into their CRM and Customer 360 architecture.
With Social CRM, enterprises move beyond simply replying to messages across disconnected platforms. All social interactions are centralized, transformed into trackable, analyzable, and actionable first-party data, and become a core asset across sales, service, and marketing operations.
Core Value: Connect → Engage → Activate
Connect (Unify All Social Channels)
Manage LINE, WhatsApp, Messenger, Instagram, and WeChat accounts and conversations in a single Salesforce interface.
Engage (Build Two-Way Relationships)
Enable one-to-one conversations, real-time responses, and cross-brand account management to enhance customer experience.
Activate (Turn Data into Action)
Automatically link social interactions to customer profiles, opportunities, cases, and marketing journeys to drive downstream engagement.
Why Do Enterprises Choose Social CRM?
Unified Social Engagement Management
Centralize interactions from LINE, WhatsApp, Instagram, and more to ensure a consistent customer experience.
Stronger Customer Engagement & Loyalty
Build deeper relationships through real-time, personalized conversations.
Automation & Data-Driven Marketing
Leverage automation and analytics for precise segmentation and personalized engagement.
Omnichannel Marketing & Service
Seamlessly integrated with the Salesforce ecosystem to deliver end-to-end customer journeys.
Enterprise-Grade Security & Compliance
All social data is securely stored within Salesforce, meeting enterprise security standards.
Continuous Optimization & ROI Growth
Real-time analytics and dashboards help optimize campaigns and maximize ROI.
Key Features
Ideal Use Cases & Industries
Multinational Enterprises
Require unified global social channel management and brand sentiment monitoring.
E-commerce Platforms
Respond to customer comments in real time to enhance shopping experience and conversion rates.
Retail & Chain Stores
Track store-level social interactions to support membership and loyalty management.
Media & Entertainment
Analyze audience preferences to deliver targeted content and campaign marketing.
Financial Services & Insurance
Handle customer inquiries and complaints in real time to improve trust and service efficiency.
Startups & SMEs
Quickly build social reach and brand awareness with cost-effective operations.
FAQ
Our Services
Social Strategy Planning
Help enterprises develop social strategies aligned with their brand and target audiences.
Platform Integration & Deployment
Rapidly deploy Social CRM and seamlessly integrate it with existing Salesforce systems.
Automation Workflow Design
Configure automated replies, task assignments, and alerts to improve operational efficiency.
Data Analytics & Reporting
Provide engagement insights, sentiment analysis, and performance reports to support data-driven decisions.
Training & Change Management
Ensure teams are proficient with the tools and can apply them effectively in daily operations.
Continuous Optimization & Support
Deliver ongoing consulting to continuously refine and improve social engagement strategies.
Why Choose LeadsTech Social CRM?
Enterprise-Grade Security & Governance
Built natively on the Salesforce platform, meeting the highest standards of security and enterprise governance.
Comprehensive Platform Integration
Deep integration with Sales, Service, Marketing, and Data Cloud to unify customer data and engagement workflows.
Asia-Pacific Market Expertise
Extensive experience with LINE and major messaging platforms, enabling localized operations across APAC markets.
End-to-End Services
One-stop support covering strategy planning, implementation, system integration, and long-term optimization.
